Refund and Return Policy

Thank you for shopping at Santo Games.

We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange of any kind.

Eligibility for Returns and Exchanges

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• A receipt or proof of purchase is required to complete your return.

Only regular-priced items may be refunded. Sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at:

josecisternasolmedo@gmail.com

Return shipping instructions will be provided once your request has been reviewed.

Non-Returnable Items

The following items are not eligible for refunds:

• Gift cards

• Certain health and personal care items

Partial Refunds (if applicable)

Partial refunds may be granted in the following situations:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

• Any item returned more than 30 days after delivery

Refund Process

Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time before your refund is officially posted.

3. Contact your bank.

If you have completed all these steps and still have not received your refund, please contact us at:

josecisternasolmedo@gmail.com

Return Shipping

Please do not return products to the manufacturer.

Customers are responsible for paying their own shipping costs for returning items.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Please note that we cannot guarantee that we will receive your returned item.